Unit 10 Titan Business Centre
Spartan Close
Warwick
CV34 6RR
Gate code 01945 enter
Google maps here

This course is specifically designed to enhance the communication skills of automotive technicians,
enabling them to effectively interact with customers both face to face and over the phone. In today’s
customer-centric world, technicians need to adapt their communication styles to meet the demands
of modern customers and the influence of social media. This course focuses on boosting technicians’
confidence and providing them with the tools to improve their communication skills when dealing with
technical and non-technical matters. Participants will learn how to understand their customers, listen
actively, provide clear instructions, ask appropriate questions, gather relevant information, and maintain
professionalism

• Communication with customers and adapting your
approach accordingly
• Enhance listening and understanding skills
• Provide clear instructions and ask appropriate
questions
• Gather suitable information for effective problemsolving
• Maintain professionalism in all customer interactions